Frequently Asked Questions

1. What do I do if I am experiencing difficulties in downloading the Best Practice Intervention files?
   
   First try right-clicking on the document and select “Open in New Window.” If you continue to have problems, right-click on the document and select "Save Target As..." to save the file to your computer's hard drive.
   
   
2. What do I do if the WebEx file displays a green screen and no slides?
   
   You need to update your WebEx software. Follow the instructions on the WebEx page.