IMPORTANT MESSAGE: The 2014-2019 phase of the HHQI National Campaign concluded on July 17, 2019. Click here for details.
COVID-19: For the latest updates and information on the COVID-19 pandemic, please visit the Quality Insights website.

Partnering with Patients to Make
Non-Compliance a Thing of the Past

5 Conversational Skills Can Make This Happen!

Quarterly CardioLAN Webinar  | Download Slides | Watch Recording (60 min) | Read Transcript

Caring nurse with senior woman in wheelchair“If only my patient would follow my instructions." Does that statement sound familiar? Improving adherence strategies is a struggle most healthcare providers face daily. During this webinar presented by the Home Health Quality Improvement National Campaign (HHQI), Ms. Melinda Huffman from The National Society of Health Coaches will describe engaging skills to improve adherence strategies which will lead to improved outcomes & patient satisfaction. Opportunities to practice these skills will be provided during the webinar.

Learning Objectives:

  • Identify an example of a successful patient partnership
  • Explain how engagement will affect patient outcomes and satisfaction
  • Describe two conversational skills to improve patient engagement

Melind HuffmanGuest Expert

Melinda Huffman, BSN, MSN, CCNS, CHC 
For 12 years, Ms. Huffman has been a best-selling author and has written about health coaching, patient engagement, establishing patient/provider partnerships, disease management, and health outcomes management. She currently fills the role of Continuing Education, Presenter, Administrator, and Faculty for The National Society of Health Coaches; and formerly was the Continuing Education Coordinator for Amedisys, Inc. (Corporate).

Free Continuing Education Credits for Nurses

This activity has been approved by the Alabama State Nurses Association (ASNA) for 1.25 hours of nursing continuing education (CE). ASNA is an accredited approver of the American Nurses Credentialing Center's Commission on Accreditation (ANCC). To receive CE credit, participants must watch the 60-minute webinar and complete an additional 15 minutes of related coursework in HHQI University. Learn more.